Northwood News

Occupier Satisfaction Survey 2019

24 February 2020

At Northwood Regional UK, we believe that a successful company is more than just the sum of its parts, it’s how those parts work efficiently and effectively together to ensure our occupiers receive the best possible service. 

At the end of 2019 we asked our valued occupiers to rate us based on service satisfaction levels. The results are in and we are extremely proud to announce that they are resolutely positive in all key areas as the above stats will demonstrate.*


Don’t just take our word for it, here are a few quotes from a selection of occupiers:

The Blade:

• “Since Northwood have taken over the place is a lovely building, the reception team are wonderful and helpful, so is Mark the maintenance guy!”

Broad Gate

• “Onsite team are really friendly and helpful. Communication is good and building is kept in good repair internally and externally.”

Princes House

• “Fantastic team to deal with in Scotland!”


We continually strive to make improvements to our service standards which means not only acknowledging the things we are doing well but also listening to, and acting upon the helpful comments and feedback we receive.

Finally, we would like to take the opportunity to thank our occupiers who took the time to rate us and have facilitated our promise to make a charitable donation with each survey response received. We have contributed a total of £115 to the British Heart Foundation - www.bhf.org.uk