Service Standards

We aim to establish strong business relationships with all our occupiers ensuring we provide high levels of customer care at all times.

We seek to do this by:-

  1. Ensuring every customer has a dedicated Asset Manager

  2. Being positive, helpful, accessible and efficient at all times

  3. Consistently providing a high standard of service to our customers

  4. Responding to customer enquiries and requests in a timely manner

  5. Actively seeking our customers thoughts and suggestions on how we can become more helpful

  6. Keeping customers informed about matters affecting their property

  7. Sharing news and information that may be of interest and assistance to our customers through newsletters and our website

  8. Issuing clear and concise service charge budgets at the start of the service charge year and income and expenditure reconciliation after the year end ensuring costs are apportioned in a fair and reasonable manner

  9. Inviting any service standard concerns to be directed to the Asset Manager

  10. Measuring how well we meet these standards through the feedback we receive and publishing the results

  11. We welcome your feedback both good and bad, please contact your Asset Manager should you have any comments regarding your property or the service you receive. Please click here to view contact details for the Asset Management Team